Terms of Service
We can amend these Terms from time to time and the Terms applicable to your booking will be the Terms published on our website at the time of the booking. The general process is that you request to make a booking for a tour, we will provide you with a quote, and if you wish to accept the quote, confirm the booking and pay a deposit. Once we have confirmed acceptance of the booking, there will be a binding contract between us and you (and everyone on whose behalf you make the booking). Where the context permits, every reference to you includes all persons on whose behalf you have booked the tour.
You may not rely on any variations to our Terms (as published on our website) unless we have agreed to the variations in writing (which includes email and text).
When you sign the booking form, you represent to us that you are authorised to sign it on behalf of everyone who is booked for the tour and that you and they will all be bound by these terms once a contract comes into force. By signing the booking form, you are liable to us for all payments that are required to be paid to us pursuant to these Terms.
Travel services that we can provide to you will be detailed in our travel quote and only those services will be provided.
The contract that will come into existence between us will be the entire agreement between us. We will not be bound by any representation or statement that is not set out expressly in these Terms and we accept no liability for any representation or statement that is not expressly set out in these Terms.
You may not assign or transfer your rights or obligations under the contract.
If any provision of the contract shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions of it shall not be affected, prejudiced or impaired.
Full payment of the quoted tour price must be paid when you confirm the tour. If you are given the option to pay a portion of the tour on the day of the tour (only applicable to some tours), this should be done so at the beginning of the tour.
If you make your reservation through a travel agent we shall address all communication to the agent. All monies paid by you to a travel agent are held by the travel agent for us until such monies are forwarded to us.
Cancellations and Tour Changes
Once we have a contract, you may not withdraw from it except as permitted by the Terms. We will accept a cancellation by you providing that any cancellation must be made in writing and the payments below are made. Any cancellation by you will be effective from the date of physical receipt by us. The date on which cancellation is received by us or our agents will determine the cancellation charges applicable. The cancellation charges are expressed as a percentage of the total tour price and based on the number of days notice before date of departure. Date of departure is defined as the day of commencement of any tour arrangements we have made for you. These charges are as follows:
a. Cancellations made more than 7 days prior to the activity receive a 100% refund
b. Cancellations made 7 days or less prior to the activity are not refundable
c. This cancellation policy applies for all tours otherwise stated.
f you have special requests (including by way of dietary or medical requirements), you should inform us of such requests prior to departure. We will advise the relevant supplier of your requirements, but we cannot guarantee that such requests will be met. Furthermore, we have no liability to you if such requests are not met
No Liability for Personal Injury or for Loss or Damage to Property
Where your tour involves adventurous activities, you acknowledge that the nature of tour may involve a significant amount of personal risk, including by way of example, personal injury, disease, loss or damage to property, inconvenience, and discomfort. You further acknowledge that you are fully aware of the risks of injury associated with your participation in these various activities and agree to voluntarily assume all such risk.
Accordingly, it is a fundamental term that to the maximum extent permitted by law, neither we (nor any director, employee or agent of ours) nor any operator engaged by us will be liable in any respect for any death or personal injury or for any loss of or damage to any property arising out of or incidental to your tour.